FAQ

HOW DO YOU CALCULATE NET CARBS? 

Net carbs are calculated by deducting total grams of fiber from total grams of carbohydrates. Sugar alcohols are also deducted from total grams of carbs because sugar alcohols are known to have less effect on blood sugar levels and insulin than standard sugar. The formula is: total carbs - total fiber - total sugar alcohol = total net carbs. Our net carbs are calculated based on “As Packaged” given that ingredient selections can vary from product to product. Please consult with a medical professional or your doctor if you have any concerns on consumption.

 

WHAT MAKES YOUR PRODUCT KETO?

Implementing a true keto diet, by definition, means you eat 20g net carbs or less in a single day. While our our baking mixes offer 3g net carbs or less per serving, your consumption will determine how keto-friendly they are for you. Indulge mindfully and in a way that is right for you.

 

WHAT IS YOUR NUTRITIONAL PANEL BASED ON?

Our nutrition panel accounts for the as packaged, dry mix as well as the as prepared, finished product. Please note that while we specified the information per serving, we understand that not all cookies are made equal — some make them smaller, some make them larger — this will impact the number of cookies each mix yields and the overall nutritional information per serving. Your selection of “What You’ll Need” products will also impact overall nutritional information.

 

CAN I SWAP OUT INGREDIENTS?

We want you to experience the best of ROSETTE’S. While our mixes are versatile, if you choose to swap ingredients outside of what we suggest, we cannot guarantee the satisfaction that we strive to deliver. Worth noting that most times butter, coconut oil, avocado oil, ghee, and earth’s best can be swapped 1-1.

 

DO YOUR PRODUCTS CONTAIN MALTITOL?

No, all of our mixes are maltitol-free.

 

DO YOU ACCEPT RETURNS?

We do not accept returns on any products, including gift cards, at this time due to the nature of our product. If you run into any issues, or have questions about the product you received, please do not hesitate to contact us directly via the contact form on our page. We promise to respond within 24 hours.

 

DOES TEMPERATURE AFFECT THE PRODUCT?

The Chocolate Chip Cookie Mix and Protein Brownie Mix include chocolate chips that may melt in transit during warmer temperatures. This should not impact the quality of the product for consumption. All products should be kept at room temperature.

 

HOW SOON CAN I EXPECT MY ORDER?

We strive to deliver you a seamless and consistent customer experience. Please allow up to three business days for processing time before shipment and 3-4 business days for shipping.

 

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

At this time, we only ship within the United States and Canada (Quebec, Ontario, British Columbia, Alberta, Manitoba, New Brunswick).

 

HOW DO YOUR GIFT CARDS WORK?

You will receive a discount code once you purchase a gift card. Code is to be used at checkout and never expires. Gift cards are non-refundable and cannot be exchanged for cash.